Nikki Ditizio is sharp, and it shows in how she works. As a Senior Client Success Manager on Pattern's client success team, she works with firms as they get set up on new litigations, work through questions in the platform, and look ahead to what's next. She's always thinking a step ahead, anticipating what a client will need or want to adjust, and showing up with a solution before they ask.
Much of that comes from her background. Before Pattern, Nikki spent years in pharmaceutical market research and at Medscape, WebMD's platform for healthcare professionals. She then moved into client success at a sports technology company. Each stop gave her a piece of what the role asks for today.
Nikki's path to Pattern started with a move. When she relocated to Charlotte, her role at WebMD was going to stay fully remote. "We didn't travel, we didn't get to see clients, just over video," she says. So she made a change.
That change led her to sports technology, and to client success. "I figured out that I love it, because you can be this kind of consultant to the client and you get to foster those relationships." Her role shifted toward consulting as the company went through acquisitions, but the work stayed focused on helping clients get full use of the product.
Fast forward to today, Pattern offered a hybrid opportunity within the city where she already lived. Then the bigger fit came into view. "I have the tech side from the SaaS company in sports. I have the medical side from WebMD. I'd get to learn something new, and I'd get to help people."
Her medical background carries straight into the work. At Medscape, Nikki worked on research with physicians in specialties like oncology and neurology, so the language of a medical record is familiar to her. She also credits eight years of Latin. "I can read them in a way where other people would just see gibberish," she says. "You just see things differently."
When friends ask what she does, Nikki starts by gauging how much they know. "I'll say I work in tech, but it's in the litigation field." If they're still with her, she describes Pattern as "the organizational tool behind a very specific type of litigation," then gives an example. The GLP-1 litigation usually does it, as long as she calls it by the name everyone knows. "I bring up Ozempic, and everyone's like, okay, I know Ozempic."
It's a small version of what she does with clients every day: take something complex, find the reference point that makes it click, and build from there.
Asked what ties her career together, Nikki admits the answer sounds like a pun. "What I love overall in my career is seeing patterns, identifying them, and making them easily understood."
In mass tort, she sees that as the heart of the job. Each litigation has its own rhythm, and the questions one firm brings are often the ones every firm working that litigation will have next. Nikki watches for those patterns so she can bring the answer to the firm first. "It's identifying the patterns before the clients do, and then finding a solution before they ever even know it's going to be an issue."
The same instinct shapes how she works with Pattern's product team. When a client hits a problem, her first question is whether she can solve it on the spot. "Can I think of something on that call that would fulfill what they're asking for?" If she can, she still brings it to product, along with the workaround she's been using and a note that other clients will run into it too.
When the issue is central to a client's workflow and there's no quick fix, she escalates right away with full context: who the client is, when the issue will come up, and why it matters. Without that context, she says, the team ends up "trying to solve that one little task instead of thinking about it from a ten-thousand-foot view."
In practice, that can start with a single question. A client might push back on a case that didn't qualify, pointing out that the diagnosis matches the litigation. Nikki can walk them through the specific requirement, such as a subtype the criteria call for. Then she goes one step further and asks how the platform could show that reasoning up front, so the next client never has to ask.
That view matters more as Pattern's client base and product keep growing. Her approach to working across teams is patience, plus the understanding that "everybody could yell fire at the exact same time."
For Nikki, the role brings together everything she had picked up along the way: the medical background, the technical side, the client relationships, and something new to learn. It also brought the piece she'd been missing. "I was gaining everything, and I was just missing that last piece of fulfillment," she says. That's what she was looking for when she found Pattern.